Refund Policy for Jafran Rooftop Restaurant & Party Center
This Refund Policy applies to all customers of Jafran Rooftop Restaurant & Party Center (“we,” “our,” “us”). By placing an order, you agree to the terms below.
1. General Policy
We aim to provide fresh and high-quality food. Since food items are perishable, refunds are only issued under specific conditions described below.
2. Eligible Refund Situations
You may request a refund or replacement if:
You received the wrong item(s)
Your order is missing items
The food is damaged or not fit for consumption
The order was not delivered due to our mistake
3. Non-Refundable Situations
We do not offer refunds in the following cases:
Change of mind after the order is prepared or delivered
Incorrect order details provided by the customer
Delays caused by traffic, weather, or external delivery issues
Food already consumed partially or fully
4. Order Cancellation
Orders can only be canceled before preparation starts.
Once preparation begins, cancellation may not be possible.
5. Refund Process
If your refund request is approved:
Refunds will be processed through the original payment method (if applicable) or as store credit
Processing time may take 3–7 business days
In some cases, we may offer a replacement instead of a refund
6. How to Request a Refund
To request a refund, please contact us with your order details:
📍 Jafran Rooftop Restaurant & Party Center
📞 Phone: 01819-776444
Please include:
Order number
Issue description
Photos (if applicable)
7. Policy Updates
We may update this Refund Policy at any time. Changes will be posted on this page with an updated date.
Last Updated: April 13, 2026